Current Residents
Your Resident Portal
Pay rent, submit a maintenance request, and manage your account online — 24 hours a day, from your phone or computer.
How to pay: online through your portal
All rent and fees are paid through your Resident Portal, using one of the payment options offered there. Payments are not accepted at the leasing office. If you need help getting set up, our team is glad to walk you through it — just call or stop by during office hours.
Todos los pagos de renta y cargos se realizan a través de su Portal de Residentes, usando una de las opciones de pago disponibles ahí. No se aceptan pagos en la oficina de arrendamiento. Si necesita ayuda para configurar su cuenta, llámenos — se habla español.
Go to the Resident Portal →What you can do in the portal
Pay Rent
Make a one-time payment or set up recurring auto-pay so rent is never late. Your balance and payment history are always in the portal.
Pay rent now →Submit a Maintenance Request
Report an issue any time — day or night — and track its status. Requests logged in the portal go straight to our maintenance team.
Submit a request →Your Account & Documents
Review your ledger, charges, notices, and lease documents, and keep your contact info current.
View my account →New to the portal? Three steps
Open the portal
Use the Resident Portal link at the top of any page on this site, or go straight to the sign-in page.
Register or sign in
First time? Choose the registration option and use the email address on your lease so the system can match you to your home.
Set up your payments
Add your preferred payment option in the portal and turn on auto-pay if you want rent handled automatically each month.
Resident questions
- Can I pay my rent at the leasing office?
- No. All rent and fee payments are made through your Resident Portal using one of the payment options offered there. Our leasing office is not set up to accept payments in person.
- What if I am having trouble signing in?
- Call the office at (346) 800-0087 or email cranbrook@hazelmanagement.com during office hours and our team will help you get access to your account.
- How do I know my payment went through?
- Your portal shows your payment history and current balance. If a payment is posted, you will see it reflected on your ledger.
- How do I report an emergency maintenance issue?
- For anything urgent — water leaks, no power, lockouts, or anything unsafe — call the office at (346) 800-0087 right away in addition to submitting your request in the portal.
Need a hand?
Our on-site team can help with portal access, maintenance, and anything else about your home. Se habla español.
- Office Hours
- Mon–Fri 8:30AM–5:30PM
- Sat 10AM–5PM
- Sun Closed